What’s the deal on Schumacher Creative Services

I spoke to him last week after multiple calls with no response. He said his mounts were "not back from the laser cutter yet" and to give him 4 weeks. I'm not impressed with the customer service anymore. I only ordered them because I figured they weren't going to be around forever so I'd keep a set on the shelf. If they don't show in a month I'll just get a refund and forget it. The stuff has been on backorder for a very long time.