A855 - 5 Speed

Latest recap.
As stated above:

• 1/10 email sent, no reply.
• 2/7 called left message, no reply.
• 2/14 called 3 times during the day, left 1 message. Received call back from a woman in the office. I thought I captured her name somehow, can't find it. I pulled over to take the call.

38 minute call. The skinny, 'they' have been discussing the pop out of 4th issue and are perplexed. I don't care, where's my new trans?
It was sent for testing in WY and it's coming back because there was an issue. What exactly?
They just didn't like how it performed. There was a slight vibration, very small.
From what? Felt where? What are the specific details?
Just a small vibration, and we want to make sure your trans is perfect.
Perfect? I'd get exactly what the test results were, or wtf send it for testing?
They plan to ship it in a crate on a palette.
She said once it's ready, she'll send me a shipping label, once they get mine they'll ship the new one.
I can't keep stating they drove it to me last time, there's nothing to stick a label on!
I asked about the warranty, she told me it expires next May. I said, no it doesn't, I don't even have the break in miles on this. No way no how, you're extending it and we can discuss later. This was at the end of the call and I still had to drive home.

She told me she sent me all of the ppwk I should have rec'd with the trans, warranty, break-in, and receipt via email weeks ago after my 1/10 email.
Nothing, not in spam, nothing. Confirmed my email again, not that they don't have it.
She said she would send it again by eod 2/18. I said I would reply when I rec'd it to confirm, so if you don't receive my reply you didn't send it.
Nothing.

2/24 I sent an email, no reply.

Here's the kicker.
She clarified with me that I did in fact paint it, correct?
I said absolutely, it's my trans, and was supposed to be the last time it was out. I only painted it after the second r&r. Painting it was in my email from 11/17/2019.

She said, now painting the trans voids the warranty, but we're not going to act on that because you did not receive the ppwk stating it.
Seriously? Painting an aluminum trans voids the warranty?
Yes, it's modifying the trans.
That's nuts, not only do I doubt it's called out in your warranty, no way no how is it a modification that would affect it, there are zero negative effects from painting it. Aluminum is porous, so painting it keeps it clean and helps to identify leaks.

Kicker x2.
She asked me if I could please remove all of the paint before returning it?
Have you lost it, there is no way I'm removing the paint. I'm definitely not removing paint from aluminum and having you tell me I ruined the case.

I highly doubt it's been communicated to customers that painting the trans voids the warranty.
So if I paint my <insert expensive item here> I'm sol if it blows up when I drive it down the street for the first time?

This is where we got into the ppwk I never rec'd, warranty, etc.

I also asked for a complete diagram of the internals so I know exactly what was 'fixed' or changed so going forward they can't tell me x is wrong and/or replaced multiple times w/o me knowing exactly what they are talking about. You know, like the testing baloney.

Now I have to continue to follow up, argue my case, spend more $, cross my fingers, and delay a cam and rear change.