I spent 45 minutes on the phone that day. 1st was India 2nd was California 3rd was I dont know where and then when I got Irate and said I can fix this and get someone else for a provider he told me not to threaten him and hung up. I had to call back and go through the same crap for 1/2 hour to be told it would be over a week before they would fix it. They know I am stuck because I live rural and they are the only game out here unless I want to go satellite company.