Appliance reviews?

Where can you get service if/when you need it? My mother-in-law bought a LG washer from Lowes and had a heck of a time getting service and warranty. Lowes just sells them and doesn't provide service. The locals that sell/ and service didn't want to do warranty work for a washer they didn't sell. I try to buy from the local appliance store that sells and services their products. Just a thought.