What Are You Doing To/With Your Car Today?
Well, my fancy new steering wheel showed up today....... Damaged.
Inside the steering wheel box, the wheel was in a thin foam sleeve, also in the sleeve was the horn button and the horn ring, neither of which had any packing around them so they were just bouncing around in the sleeve with the wheel.
So the wheel has chips in the paint, a small dent, and the horn button has several pieces of plastic broken off.
At least i got some decent customer service. I emailed them with all the order info, and pics of the damage. Asked for a new wheel and a prepaid UPS label to send it back.
15 minutes after the email they called me, apologized for the condition of the wheel. They sent me the UPS label within a few minutes, and they will send a new one as soon as they get the damaged one back.
Well, my fancy new steering wheel showed up today....... Damaged.
Inside the steering wheel box, the wheel was in a thin foam sleeve, also in the sleeve was the horn button and the horn ring, neither of which had any packing around them so they were just bouncing around in the sleeve with the wheel.
So the wheel has chips in the paint, a small dent, and the horn button has several pieces of plastic broken off.
At least i got some decent customer service. I emailed them with all the order info, and pics of the damage. Asked for a new wheel and a prepaid UPS label to send it back.
15 minutes after the email they called me, apologized for the condition of the wheel. They sent me the UPS label within a few minutes, and they will send a new one as soon as they get the damaged one back.