Yep, I’d be at Carslisle and show everyone what’s going on.
You’ve been screwed with plenty long enough. If they can’t take a proven design like the 833 and just add a gear and make it stay in gear is just plain stupid.
Whatever they have wrong can’t be that hard to fix. I mean really, it’s a freaking 5 speed gear box. They didn’t invent it, and it was made functional long ago.