Rockauto Heads Up
I only buy stuff from Rock auto that I am absolutely sure I won’t need to send back. Good deals most of the time, but if I can do amazon, that’s what I do.
I shop NAPA, RockAuto, Autozone, compare prices (including shipping), warranty and decide from there..
I did have an issue with a speedometer cable that I purchased from RA, it had the wrong sized tranny connector and was about a foot and a half too long.
It was only like 11.00 so it was not about the money, the fact is their online catalog was wrong.
I called the RA phone number and left a message with the non available receptionist with a return phone number
About 15 minutes later I got a call back, I explained to the person that the part part absolutely did not fit even though the RA online catalog clearly ststes that it does. The RA person gave me an e mail address and asked for supporting evidence that they can take to their supplier. I took a few photos showing the difference between the OE part and the RA part a picture from my FSM showing the connection and sent that to RA.
A few days later I got an email saying that the part price, shipping and tax will be refunded and I did not need to return the part that RA has sent me and that RA would correct the online catalog.
Since that time I did get a full refund credit on my charge card statement, I have also checked the RA on line listing and that particular speedo cable is no longer shown as fitting my 68 Barracuda.
Through the whole episode I tried to be factual, kept my cool and explained to them that I was as interested in helping them get their online catalog right so other potential customers do not get the wrong part as I was in getting my money refunded
here is a link to that FABO discussion
Speedometer cable to transmission connection
