We went through that in June, wife called Shaw (Rogers) to inquire about a problem with tv. Had been an ongoing issue for the last 3 years or more, every time it would rain heavy we'd lose the signal, etc. We got switched to a new package, $50 bucks a month more, and less to choose from. She wanted to be switched back, was told that was impossible, got transferred 5 times, the last a hole refused to let her speak to a supervisor or manager, and got really ignorant. We switched to Telus 3 days later, got Netflix included with the package, $100.00 a month less and more channels plus several free movie channels. Also 2 free PVRs.