Proform 850 dialing it in closer

Well conversation with Innovate is going well.
They have asked a lot of questions and i have been answering them(instead of me giving them all of my answer at once) has been working out well but no solutions yet.
They be-leave its a interference of some sort.
Everything that they have asked me, i have already tried or it was a non issue.
The last e mail,....... they are having me try something..........I'm a little excited that it just might work.........
I will get into more details if it does.

Hope i get time to test it out today/tomorrow.