BTW Fran, I emailed my salesman and the other three he'd been cc'ng all along. All of them clicked their read receipt shortly after 7AM this morning. I highly expected an email from him either telling me I was a dick, or the smarter tact to tell me he was sorry I had to take the action I did and hopefully he could serve me in the future for any other needs I may have. Nothing.. just crickets, great sales group !