Tech service at all levels (OE, Tier1, Industrial and Refinish) has fallen off with the top 3 paint suppliers and I'm sure a few others as well. It's all about the bottom line with everyone it seems. My mandate when I had responsibility for the tech service team was `service sells` and it worked too. If you don`t look after your customer someone else will.
Martin-Senour supplies refinish paint!!!!!!!!!!!!!!!!!..........Boy have I been away from the game too long!!!!!
