Loved one in the hospital, POOR communication from the staff.

My Brother in law had to be brought in to a hospital last week due to a sudden "Brain bleed" that left him dizzy, disoriented and unable to speak. They took him by ambulance to a well respected hospital.
Since this whole Covid mess, family members are not allowed in for visits so any and ALL information has to go through the Hospital staff. Usually an "in person" visitor can see the patient, speak with him/her, watch the Doctors and Nurses, ask questions and stay informed on the issues. Most of that is gone now.
This Hospital does not call with frequent updates, my Sister has to make most of the calls.
They don't go into detail, she has to dig like an investigative reporter.
He is dealing with a neurological issue and they are NOT explaining a course of action for now or for the future. This has been extremely stressful. One certainty is that is was NOT a stroke. He speaks and responds to the staff.
This Covid isolation protocol has been going on for almost a year. The ONLY way to know of the condition of a patient is through the staff of the Hospital. For these people to be stingy with updates and information is just terrible.
Sis was able to contact a friend from her church that is associated with the hospital. A few minutes later, the PRESIDENT of the hospital called to apologize and to say that he was going to look into it.
Why should it have to resort to this?
This Covid bullshit has gone on for too long and by NOW, there should be some understanding that this type of isolation requires a MUCH higher level of communication. We have all spoken with Doctors that ramble on in medical terms far over our heads. That sucks but at the very least, they are actually talking to people.