Loved one in the hospital, POOR communication from the staff.

Same happened to me July 30 2020 when i had my heart attack while driving. Would not let my wife in at all. Would not talk to her about my medical history, my meds, nothing. Kept asking me questions when i came out of surgery of which i couldn't think straight to answer. They went thru my wallet to fine my health insurance info which was Atena. Problem is my heart was covered under a workmans comp claim. They billed Aetna $155,000 and when my wife told the insurance company that they shouldn’t have paid it. They tell my wife we would have to file a dispute! What? I’m trying to save you money by letting you know the hospital billed the wrong party and i have to file a dispute? Thats ok you just accept the cost. It was a mess for no reason. They hide behind the Covid threat and their so called protocols. BS they left my wife outside the hospital all night for two days. Fortunately i had fellow firefighters staying with her and bring food. Hospitals create more issues than they prevent.