Loved one in the hospital, POOR communication from the staff.

I'm sorry to hear about your brother-in-law and the challenges getting information. I can see a doctor becoming a jerk and defending his actions. Hopefully information will come easier now that the president got involved.

I work in a hospital but not in patient care so I can speak to that. But I have heard nurses on the phone with family members a number of times. @jbc426 is correct. Hospital staff has been pushed to the limit for a long time. I rarely run across a nurse who doesn't want the very best for the patient or family.

I feel like, at least where I work, the doctors and nurses seem like they are able to truly focus on the patients' care without the distraction of a lot of people wondering around. The hospital is quiet and a pleasant place to work now.

We allow one visitor for the entire hospital stay, but only the same person can visit. I think that policy strikes a good balance. Visiting hours are still reduced to 8am-8pm.