Loved one in the hospital, POOR communication from the staff.

Part of the problem is that SOME people are shitty communicators. What THEY deem to be "making progress" may be entirely different to the family.
Sis is all alone at home, waiting for the next time that she can call to learn more. Why can't they spell out the events of the day, give a status report, then outline what the overall goal is for the patient? Why does the family have to be the one to ask all the questions? The hospital staff do this EVERY day with hundreds of people a year. WE don't have the experience, THEY do. The responsibility to inform their "customers" lies with them since they have are the only ones allowed to interact with the patient and the medicine.