Loved one in the hospital, POOR communication from the staff.

Sorry that you and your family are being treated so poorly. Here in Canada, many hospitals have a patient advocate whose job is to intervene on behalf of the patient and their family. My wife went through a hellish ordeal several years ago when she had gall bladder trouble. She spent 10 days in the hallway of the emergency department before finally getting a room, and an additional five days in pain and unable to eat while the idiot doctor dithered about whether or not he was going to perform the surgery. When he finally did the operation late one night, she was taken off all pain medication within 8 hours and treated with a great deal of disrespect for having stood up for herself. I picked her up and took her home 12 hours after the operation was done.
You might want to inquire about a patient advocate in that hospital. I realize that staff at any hospital is very stressed out these days, but they still need to be compassionate and understanding of what families are going through.