About our crap Internet service.

About our crap Internet service.

Well, thanks for putting your time into this.
I am aware of all you mentioned and done all before they told me they were aware of the problem and it’s the entire area of our neighborhood and can see the problem on the cable at the junction box before it comes to the house.
Speed isn’t an issue either.
It’s the multiple daily drop offs that they can’t seem to find.
Hard to believe considering.
More likely it’s affecting such a small area that it’s not that important to them.

George Jets said
Sounds like you are on a cable modem.

It's been 10 years since my computer service business, but remember those Cable Internet Service Providers use the Cable Modems that are different types of animals.

As you may know, believe there are batteries in the cable modems as backup power when the electric glitches off and or used as a fail safe for the Voice Over Internet part of the cable service.

When we Rebooted the Cable Modems, we had to disconnect the actual cable from the modem and any power source from the modem. Also needed to disconnect or remove the batteries in the modem so that it would 100% let go.

Then when rebooting with a clean modem, it will start up as brand new again, instead of resorting back to the previous configuration with the batteries still in it not allowing it to let go.

Long story short, reboot the cable modem with no external devices or power plugged in, including the batteries. When powered down for 60 seconds, install batteries, hook up power source, reinstall the cable. Reboot the associated computer, then reinstall the assiciated ethernet cable back into the computer after both the computer and cable modem have rebooted.

These cable modems were always extra steps to get the customers back online reliably again.

Give it a shot, hope this helps.

Would be interested in your download and upload speeds of your current cable service.

speedtest.net

for the line speed test.

George Jets said
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