Stop in for a cup of coffee

Well Dewalt continues to piss me off in my quest to get the "free" tool as a result of my electric grease gun purchase. I opened a case with their customer support, finally get a response, we need these 7 things, I send those 7 things in detail and then I get "I am just missing the rebate form you filled up". Really??? The Napa flyer has a printed link on it that takes you to someone's FAQ, no rebate form or site. Agrhhh!
So, Napa has led you astray, not dewalt?
You would think dewally would be aware of their campaigns..