Greyhound shipping shenanigans

I ship large stuff all over the country and I stopped using crackhead shipping {GH} years ago. They lost a floor pan in a 60x80 box and a rocker in a 7' box. How in the hell do you lose something that big? They can't track anything, will only insured up to 300.00 and takes an act of Congress to settle a claim.
Their terminal here is a drug bust haven. Cops are always making random checks with the dogs and always haul someone to jail.