Problems like this start with the shipper. Odd and irregular sized freight needs to be packaged properly for shipping and handling. Many companies know this, some don’t. The driver picking up this type freight are the third line of defense for the consumer (the company and the shipping personnel are the first and second) If the driver sees something lacking in the packaging he/she can refuse to pick it up, or he/she might even alert them to the issue, including help them package it up so that it reaches the end user in undamaged condition. (Keep in mind ultimately more packaging costs someone) Otherwise it ends up being a claim against the carrier in most cases, but then the carriers claim investigators get involved to determine if insufficient packaging by the shipper was to blame or if it was in fact improper handling by the carrier. The consumer gets caught in the middle sometimes. The problem starts with the shipper in many cases but then it can become a blame game. Ugh, “what a world”:eek:
