Crap. Had to refuse my AMD order.

It is the shippers fault for lousy packaging as I stated. Then the carrier (aka shipping company) gets in on the act
Exactly....

I worked in a department store shipping 150.00 each Waterford crystal glasses.

We packaged them so the carrier (UPS) could dropkick the box into the truck and the glasses would be just fine.

I have seen truck drivers strap sheet metal AC ducting to their trailers, crushing the corners of the duct, and boxes of who knows what crushed in the same way.

I get it, they have to be sure it doesn't fall off, but there are ways to do it without damage.