We have seen very few issues with our boxes. In the few cases that we have had most of the time the issue could be resolved by making adjustments to the box following the factory service. Now in a case like this we acknowledge there is an issue and there should not be lateral play. So a replacement will be sent our immediately.
We have sold 733 of these boxes over the past 5 years with little to no issues and if there is one we have worked with the customers.
James From
PST