Yes, their customer service sucks..! Arrogant, rude and could give a **** less that you're spending your money(and usually a lot cause prices are crazy) with them... It's almost like, yeah, we screw up and don't care..go somewhere else attitude.. Not all, but most I've dealt with there are bad.. Even had one guy, I guess working from home, had his f'ing pet bird making loud *** bird noise throughout the whole call... I wanted to reach through the phone, grab his pet bird and beat him with it..!