We're sorry to hear that you had a bad experience. We absolutely DO care about our customers and what they experience when they choose to buy their parts from us. We make every effort to hire and retain the best possible employees, especially in sales and service. With that said, we've had to let some not-so-great agents go in spite of our heightened need for employees right now. If you hadn't heard, operating a business in the current climate has been especially challenging recently.