The Dash Pad Factory

Need some advice......
I contacted my credit card company on Aug 5hth in a second attempt to dispute the Jan 29th 2021 purchase of a dash pad from 'The Dashpad Factory' and whattya know? ....TDF issues a UPS ticket THE SAME DAY giving me the impression that it (my dash pad) is being sent. The next day a tracking number is generated.....still not holding my breath after all it has been 6.5 months. I check periodically and the tracking number says 'out for delivery'. Today I get an email saying that they have received a dispute and are going to re route package. (Keep in mind this is the FIRST email I have received after MULTIPLE unanswered emails concerning this dash pad) I check with my CC company and indeed I have received a $315 credit. I feel that its still a scam. Nothing but an empty box or a remnant dash from a ford or something that will continue to waste my time. So, here is my correspondence......Whattaya think?

"""email to 'the dashpadfactory''''
I had not received any product. I did dispute the charge after multipIe attempts to contact your company concerning my 1967 dashpad to no avail. I tried to call back a few minutes ago, again....no answer. Printing out a UPS ticket and saying that the product is on its way after 6 1/2 months does not give me the confidence that anything was actually shipped. I have put entirely too much time and effort into trying to aquire a product that you advertise as quality. Your company has not been proven to be reliable. Although the reasons of materials being tough to obtain to produce said product are understandable, your correspondence is appalling at best. Ill wait for product and make sure you have your money. If you think re routing is a good decision, then please let me know.

Thank you for the communication,

David