Thedashpadfactory stated similar problems which were very believable, they really just dropped the ball with communication and oddly my only replies were after I talked to the bank about disputing the charge. I really wish I could have seen their product. It was just such a focking horrible experience. Ill look into re covering what I got. It wont have the super nice foam, but oh well. easier to put on the dash with it out of the car vs in. At my snails rate I could order a new one and it might be done before the f'n dash is in the car anyway. At the rate Im moving gas will be $7/gal when Im done. Ugh. Sorry for the negativity....it crept in. Just bill me for the therapy.