For all who read, I monitor about a dozen forums as well as my regular daily activities. I'm also not in the office full time. So there are occasional days where I don't check my e-mail and if I don't check e-mail, I don't see PM's or posts like these. If you need immediate assistance it's always best to call our toll free number 844-REAL COLD. On the other hand, if you just want to vent to me, if you can hang in there a day or two, I'm always wanting to listen. :)