Hello Mike & FABO members,
Looks like we have some catching up to do….
Concerning Mikess68 original post, we reviewed the phone calls and attempted to call Mike to clear things up and make things right (this was in June). In the end, we gave Mike a full refund for the product, original shipping, and a credit for more than the cost of return shipping. Mike, if this is news to you, please send me a message or give me a call and so we can get on the same page.
As for the spark plug wires, we have updated the photo so anyone shopping can see exactly what they’re getting. There are cases where the product may not match the photo, but we do our best to keep the photos 100% accurate to the actual products we sell. Manufacturers change things without letting us know and sometimes components can change… If we know there are differences, we do our best disclose that in our product descriptions (i.e. “Photo for illustrative purposes, actual product may vary.”)
The phone agents you spoke with received coaching about their missteps so they don’t misinform customers in the future. Thank you for bringing this issue to our attention.
If you or anyone else here ever runs into an issue, I invite you to send me a direct message so I can look into the situation and address it quickly and directly.
Gabe Flores
Brand Manager