In my mind, the manufacturer should offer to cover a reasonable repair cost. You’re talking a couple of hours of labor and under $20 worth of resin and mat. One would of thought that the manufacturer would have filed a claim against the shipper for $150 or so and then refunded $250 back to the purchaser and all might’ve been right with the world. That’s how I would’ve resolved the issue. My point is, **** happens. Pointing fingers, throwing tantrums, and thinking it’s always someone else’s fault will get you nowhere. We don’t live in a perfect world but somehow we always expect things to go perfectly.