I bought my Hood from them at Carlisle(prepaid) It was damage from the trip up to the show. They just do not know how to protect there own product bottom line. The guy is a dick, I ended up getting some money off after BSing back and forth. I could have refused it and he could have shipped me another one for another 300.00. But I needed the hood, the car was ready for paint so I had to fix it.
If he said to me what he said to you and not getting a discount, I would be doing a Charge Back on my credit card. He Knows this happens and he just doesn’t care.