Stinger chose the shipper, I had no part in that process. The first call I made was to the shipper, then they referred me to Stinger, then Stinger back to the shipper.
If I fixed it myself, I would lose the right to grumble about it and the matter would be closed.
You would think they expected their product to get damaged by the way they pack them, but why??? Why would a company so blatantly neglect to pack their product with that expectation and most likely anticipating customer complaints? That's so illogical.
Yeah I misunderstood you earlier. You're absolutely right, the way people resolve problems especially in business, is very oftentimes childish and emotional.
The owner didn't actually refuse to work with me, but he did make a pretty compelling argument towards me fixing it myself. I think there's still a chance for him to make it right, I just have to see how he responds to my email, and obviously with the holiday and it being the weekend, I don't expect an answer anytime soon.