Stop in for a cup of coffee

So i got a new satellite tv receiver. Is HD. My old dish is not hd, it wont work with the reciever. Called bell, they say i have to pay for a service call to get it changed. So, mileage alone for a rep to show up will be a few hundred. Nope, i will send reciever back before that. I know a local guy that may be willing to come set it up and i will happily give him the money.
Has to be a bell rep,they say.
Then the lady ends the conversation saying we have to call mgmt during business hours. What a nuisance. I wanted a non-hd for this reason. No longer offered.