Pick a rep and go in and talk to them. My initial meeting was by accident. I was just back from a deployment and needed some sleep meds they'd given me. Someone told me to go to the VA. Someone at the VA sent me to this guy. I told him I needed some sleep meds and he asked if I wanted to file a claim, sure if that gets me the sleep meds. He asked me what service-related aliments I'd been treated for. I told him and remembered him writing them down on a form. I signed it and that was the last I saw of him for over a year. Like you, I had my own copy of my medical file. It was a good thing I did because a lot of key information was missing from my service file.