I did something stupid

I looked at the company that transported the car and from what saw looked impressive. Now thats not to say the company is great but again from what I read and the reviews looked worth looking into
Whats got me confused is this broker or shipping company with no explanation.
Wouldn't you just deal with the carrier?
Were the extra charges a result of the first shipper?
My question is did the company hired to ship the car deliver on time, damage free and for the contracted price? Thats a pretty straightforward simple question.
Not meaning to knock the OP, but everything seems to be gloom and doom, always a problem.
While id never buy a car sight unseen, its understandable that for some not actually laying eyes on the car is a unavoidable fact.
What id think is hire a person to see the car and look it over, theses services are readably available or ask someone from these sites who is willing to inspect the car