Stop in for a cup of coffee

New tip, and gun(they smashed the old one so I replaced it already) The spool spins freely, it’s something with the drive rolls, Pretty sure they’ve busted the tension adjuster, turning it in either direction does nothing. So it will feed if I manually pull some off but as soon as it gets the slack used up, it stops. Bottom drive roll, the motorized one, spins like it should but it’s not got enough tension on it to feed it.

Gonna call Lincoln Monday and see if they can get me a replacement.
Photo please.