Tamco paint - bad customer service
Just want to give you guys a warning about Tamco.
Let me start off by saying that their products are actually really good for the price. I've been nothing but satisfied with their primers, basecoats and clears.
With that said, their customer service is awful. I ordered a dark gray Porsche color from Tamco and the paint they sent me was about 15 shades lighter than what the real color is supposed to be. It was closer to a standard gray primer color than a dark gray.
Contacted Tamco and they told me they have a disclaimer right on their site that says they don't guarantee color matches. I told them this wasn't a spot repair, but that I was planning on painting the whole car this color and that the color was not nearly close enough to be an acceptable match. Went round and round with them and they basically just told me I'm SOL because their disclaimer says that they don't guarantee color matching.
I wound up putting in a claim with Paypal, showing them all the pictures I have of what the real color is and the color they sent me. I told them that their disclaimer should not protect them from any type of mistake on their part in the mixing process. Tamco told them that their disclaimer states that they aren't under obligation to match the color perfectly. My question is that how far off is too far off? Well apparently it doesn't matter because Paypal sided with Tamco.
So I went to my credit card company and disputed the charge with them. Gave them the same information and within a week they gave me a full refund.
It sucks because I like their products but I will never buy anything from them again. They take zero responsibility for their errors and tried to leave me holding the bag on a basecoat and reducer that were essentially useless to me because their color wasn't even remotely the same as the one I was expecting. I don't know how credit card disputes go but I hope they extracted the money from Tamco and didn't just eat it themselves. Terrible customer service and I would recommend never using them unless you want to risk winding up with B5 blue when you ordered B7.
Pic is of the color on a spray out card, with some of the Tamco basecoat dabbed on the corner and a color chip of the real color.
Just want to give you guys a warning about Tamco.
Let me start off by saying that their products are actually really good for the price. I've been nothing but satisfied with their primers, basecoats and clears.
With that said, their customer service is awful. I ordered a dark gray Porsche color from Tamco and the paint they sent me was about 15 shades lighter than what the real color is supposed to be. It was closer to a standard gray primer color than a dark gray.
Contacted Tamco and they told me they have a disclaimer right on their site that says they don't guarantee color matches. I told them this wasn't a spot repair, but that I was planning on painting the whole car this color and that the color was not nearly close enough to be an acceptable match. Went round and round with them and they basically just told me I'm SOL because their disclaimer says that they don't guarantee color matching.
I wound up putting in a claim with Paypal, showing them all the pictures I have of what the real color is and the color they sent me. I told them that their disclaimer should not protect them from any type of mistake on their part in the mixing process. Tamco told them that their disclaimer states that they aren't under obligation to match the color perfectly. My question is that how far off is too far off? Well apparently it doesn't matter because Paypal sided with Tamco.
So I went to my credit card company and disputed the charge with them. Gave them the same information and within a week they gave me a full refund.
It sucks because I like their products but I will never buy anything from them again. They take zero responsibility for their errors and tried to leave me holding the bag on a basecoat and reducer that were essentially useless to me because their color wasn't even remotely the same as the one I was expecting. I don't know how credit card disputes go but I hope they extracted the money from Tamco and didn't just eat it themselves. Terrible customer service and I would recommend never using them unless you want to risk winding up with B5 blue when you ordered B7.
Pic is of the color on a spray out card, with some of the Tamco basecoat dabbed on the corner and a color chip of the real color.