Home Depot, Lowes and other supersize stores closed out mom & pop operations with the promise of actually providing more jobs AND making it more convenient for everybody. But then they cut down the number of people. You used to actually be able to find good help, the were hiring pro's "back in the day"
Took me 15 minutes to walk around, find someone to call someone to help me in the plumbing dept. Twice I had to go find someone to make the announcement over the PA. Then the guy couldnt find what I needed. This was Lowes cause its closest, had to go to HD anyway.