68 Barracuda Manual Steering Box

We use the same manufacturer (past 7 years) for all of our manual steering boxes. The two incidences in question at this point look to be isolated incidences. In both cases we worked with the customers, sent out replacements with prepaid shipping labels to return the boxes in question. We are still waiting for both of those boxes to be returned in order to be evaluated. We take any and all concerns when it comes to steering components very seriously. As what was described by both customers, it looks as though there was an issue during the assembly of the box as the boxes themselves are the same across all three ratios. Only the worm gears and sector shaft vary between them. We are hoping that once we get these boxes come back we can evaluate and see exactly where the issue lies. We do understand the frustration by the customers as it can be difficult to remove and reinstall the steering boxes. Both boxes came from our most recent production run to which we have sold the majority of at this point with no issues. We are hopeful that these again were isolated incidences,but we will not know until we get them back.

Dan W
800-247-2288 Ext 307