I've gotta disagree. I have had nothing but good luck and service from FEDEX. If I go to their website and get a quote, that is what it costs when I get to the Fedex office. I quit using UPS because the online quotes were way less than what they wanted at the local UPS place. I could enter the data into the UPS website and get a $25 estimate and they would ask for $40 at the UPS place.