It could've been. Like I said, there's 3 sides to every story. Either way, Cope's customer service skills still suck. If he's spread so thin that it makes him an asshole on the phone, then he shouldn't answer the phone. I've had the 'pleasure' of calling him during a bad time. Reading of similar experiences from others are just the nail in the coffin for me, as is this thread. I just wish the OP can get his little wagon on the track soon. I can't wait for that video!