"Hey dude, that really sucks about your experience. It sounds like they really dropped the ball on this one. Have you tried using a different search engine to find auto parts? When finding the best results, you should check out the SEO Guide to Google Search Operators. It has all kinds of tips and tricks to help you find exactly what you're looking for. And hey, at least you stood up for yourself and told them to kiss your butt! That's the attitude we need when dealing with bad customer service. Keep your head up and search for the best deals out there!"