Is something up at Scat?

Trying to build a 408 and can't seem to get anything going. My block has been at the machine shop for 1 month and so far nothing has been done. I stopped in 2 weeks ago and asked about the progress, and nothing. They blamed this on Scat and said that Scat wasn't responding. 2 weeks later I stopped in and again they blamed Scat again. I gave them a WTF or two and asked if they were too busy for me. Is something up with Scat, or do I need to find a new machine shop?