Well, based on my personal experience, they would put those instructions in the poop can. As mentioned before, I spent HOURS drafting a multi-page document that pointed out all the mistakes / unclear text in their instructions and mailed it to them. I clearly told them that if they rewrote the instructions with my suggestions, they would get a LOT less calls to their tech guys. Crickets. I heard nothing at all from them. You'd think someone could have at least said thanks. Last time I looked, the instructions were the same.
You read my mind.
I am wondering if a nice Email from a FABO moderator like
@Joeychgo or
@toolmanmike would do any good. It could be very tactful and simply state that multiple FABO members were not happy with their product primarily because of the instructions and they might want to consider that. There is no argument that the unit works well once installed. You could send them a link to this thread.
I would even be willing to have you give them my contact information. I would be happy to talk to them. Yes, the tech guys are helpful when you call, but if you run into a problem due to crappy instructions at 8:00 at night or on the weekend, you are dead in the water. They might be receptive to that.
