Excellent question.
I have complimented forum sponsors that I've done business with that have done well and I have called out those that need improvement.
As far as direct contact with these companies, I do intend to do just that.
I've had enough of bad business.
I agree, many guys do toss out whatever paperwork is in the box but I'm guessing that many of them struggle like hell when a few minutes reading would have saved them the troubles they are having.
I am not like that. I read and research before starting most projects. I want to know what pitfalls are ahead.