Hey parts vendors, how about INCLUDING A DECENT SET OF INSTRUCTIONS in with the products you sell?

Kern Dog said
At first, the posts from Phreakish pissed me off.
Looking again, he does make some sense. I've been slow to realize that I am not the average consumer, the average citizen or the average person nowadays. I feel that I haven't changed much but society has changed around me....a LOT.
I want some things that might be considered traditional by today's standards.
If I had to work customer service, I'd be fired the first day. I couldn't keep my opinions to myself if I had to deal with one idiot after another IF what Phreakish writes is what he actually deals with.
I'm not exaggerating in my statements here.
The 5 speed swap kit from SST came with excellent instructions. I only called them for ONE thing and it was about their suggestion to use DOT 3 fluid in the clutch reservoir. I wanted to use DOT 5.
My Classic Auto Air kit had crappy instructions.
The Dr Diff brakes had some but they missed a few things that could have been mentioned.
I bought an auto dimming rearview mirror with temperature and compass. It had excellent instructions. The Dakota Digital stuff was great too.
This topic...I'm not just pulling this subject out of thin air. It is a real problem.
My point here was to confirm what I thought....That I wasn't the only one that was frustrated with how some companies operate. If guys like "Phreakish" read what we wrote and let it soak in, maybe something might improve.
If he does write technical data sheets that go unappreciated, I can understand his frustration. I hate to put myself out there to help someone and find zero gratitude for my efforts.

You got it, and I do realize the frustration on the customer end, but at the end of the day everything is business. If firing 50% of customers for being dumb increases the bottom line, that's not a me problem. It's a people problem.

I'm not arguing against having excellent documentation. I think it should be the carse for everything, but it's not that easy with just everything.

I didn't mean to derail if the intention was to discuss this AC system in particular. I read it more as a rant against companies who's instructions might not be totally complete in all cases or might leave room for interpretation that could cause extra time to be spent because I the grand scheme those kinds of issues are pretty low priorityc(high priority would be breaking things or causing irreparable damage). I only wanted to point out that manuals are an extreme investment of time and effort and they're not always worth it depending on the product. Variation in applications can make it impossible to document every possible variable.

If you ran into issues that weren't documented and maybe should be, a helpful suggestion that includes some detail and photos will likely help them out. You might even parlay that into some credit from them too. After all, I'm certain no one designed their manual to waste an afternoon of your time by missing a detail or two. What one person takes as common sense another might see as esoteric knowledge.