We had that same discussion with MAC Corporate a decade ago. SOme new president thought he was going to increase profits by screwing with the warranty. A warranty policy they started and wanted to end. Meanwhile we (the dealers) were losing lifelong customers after a screwdriver. (and spending a lot of time off work getting those tools removed from our asses) :lol: No reason to loose customers over a screwdriver! Finally they wised up and let us take care of business again. It was a rough couple of years though. It is their right to change the warranty guidelines though. We went down that rabbit hole too.
