Screwdrivers

That is A 100% absolutely true, but when you've bragged for decades that you have a no questions asked lifetime warranty both word of mouth and plastered all over millions of advertisements through time, that's really BAD business to backtrack on.

Just look at Sears.
I'm with ya there. I was stuck in the middle. Funny, we had a Snappy dealer in my area. The guy was an ***. Hand him a broken wrench and he would flip it and say "this end still works. You owe me half for a new wrench". He was turning the wrench in for full cost credit. He charged for ratchet kits as well. He screwed so many people for decades and made bank doing it. He dropped dead of a heart attack and boy was there a lot of pissed people when they found out he screwed them for years. His name was Dick Hull. "Snappy Dick the tool prick" is what they called him. He was good for my business. :lol: