Stop in for a cup of coffee
I am catching up on my training this week as well. So far I realized there should no longer be warranty claims. "sorry sir, but I have been taught that we have to be inclusive and diverse. Your engine self identifies as something else (v10 maybe identifies as a V8 or something). You shouldn't be judgmental. I will send you some links for seminars you can attend to help get you in a better place" Or maybe like other things at home - washer identifies as a holding take and only you get agitated. so on and so on..