To all those that seem to we SO willing to adore the man, I would LOVE to see how they feel if THEY find themselves on the receiving end.
There are several stories of slow service, dead ends, his arrogance at car shows as mentioned before, etc.
Outside of that, he seems to have been a vital asset to the collector car segment of the hobby.
If the bad actions or events were to happen to YOU, would you still respond in threads like this one and be just as polite?
I do understand that no matter what, every person or business that deals with the public will have some unhappy customers at some point. There are few exceptions where a business has nothing but glowing reviews....Dr Diff is one that seems to be universally respected.
When the public complaints start to roll in and many tell a similar story, you start to see a pattern of behavior.
The fact that he has failed repeatedly to respond to any criticism does not help him at all.
Ignore them and they will go away might work for Politicians with a really stupid voter base but consumers can have L-O-N-G memories.