Customer comes in with issue, we take customer and vehicle for test drive to verify complaint, give them an idea of issue, - to be followed by phone call.
I seldom related the customers suggestions as to what their sister's boyfriend's mother's car once had similar yada yada ..
Because it'd sooo often have a mechanic wasting time checking somethings irrelevant .
If something needed passing along I'd note to " see me".
We already have an idea, but thanks .